Returns
Return a product?
We attach importance to your satisfaction. If you are not 100% satisfied with your purchase, we will look for a suitable solution together.
14 days of thought!
You are entitled to cancel your order up to 14 days after receipt without notice. You will have 14 days to return your product (s) after cancellation. You will then be credited with the full order amount including shipping. Only the cost for returning from home to us is for your account. These costs are around EUR 5.95 per package. Please consult your carrier's website for the exact amount.
It is important that the package is shipped in order for there to be proof of delivery.
If you wish to use your right of withdrawal, the order must be returned to us with all accessories in original and undamaged condition. For hygienic reasons we can break bottles
do not take back seal. Contact us at info@alavijo.be for further information regarding this procedure.
We will then refund the order amount within 14 days after your return has been received, provided that the order has already been returned in good order.